F.A.Q

We do not offer returns or refunds once an order has been shipped. Refunds or exchanges are only allowed if the wrong item was sent.

Exchanges are only allowed if the wrong item was sent and must be reported within 24 hours of delivery.

Report the damage within 24 hours of delivery with clear photo or video evidence. Items damaged after delivery or through client handling are not eligible.

For wrong item, report it within 24 hours of delivery with photo or video proof. Approved cases will be exchanged.

Orders are confirmed after full payment has been received.

Door Step delivery or collect from Pick Up Mataani is available 24hrs-72hrs after ordering confirmation Nairobi addresses.

Next-day pickup at Star Mall, Shop C1 & C2 Collection is allowed only after receiving an arrival notification.Parcels remain at the pickup point for up to one week before being returned to us if uncollected.

Delivery timelines outside Nairobi depend on your selected courier. Couriers usually send SMS notifications upon parcel arrival or dispatch

Yes they are safe and suitable for all skin types.

Results vary by skin type. Customers are advised to perform a patch test before full use.

We are not responsible for reactions caused by allergies, incorrect usage, or mixing our products with harsh products.

📞 Phone / WhatsApp: 0708 319 986

📧 Email: hello@lushbysoni.com

Products

Lush By Soni LumiGloss - Restore Your Natural Pink Glow

Molato Body Clarifying Glycerine – Glow Gently. Clarify Safely.

Molato Body Toning Oil – Deep Glow. Silky Nourishment. Visible Radiance

Molato Body Toning Rich Moisturizing Lotion – Tone, Nourish & Glow

Molato LumiTone AHA Body Cream – Soft, Light & Clarified Skin

Molato Skin Lightening Soap – Glow With Confidence

Molato Skin Perfecting Body Polish – Exfoliate, Brighten & Glow

Molato Skin Toning Body Butter – Deep Nourishment. Visible Radiance

Molato Skin Toning Face & Neck Serum – Brighten, Firm & Renew

Molato Toning Face Cream – Brighten, Hydrate & Refine

Raani’s Secret Growth Scalp Therapy Treatment – Stimulate Growth. Strengthen Roots. Restore Balance.

Raani’s Secret Herbal Shampoo – Gently Cleanse. Deeply Nourish. Ayurvedic Care.

Raani’s Secret Hydrating Conditioner – Moisture Boost. Silky Softness. Herbal Care.

Raani’s Secret Indian Herb Infused Hair Oil – Grow, Strengthen & Revive

Intentional design

Quality first

Customer care

F.A.Q