Orders & Payments

 • Orders are confirmed only after payment is received.

 • All prices are in Kenyan Shillings (KES).

 • Shipped orders cannot be cancelled.

Shipping Responsibility

 • We are not responsible for delays caused by third-party couriers, weather, traffic, or unexpected conditions.

Exchanges

 • Exchanges are only possible for items sent in error.

 • Wrong or damaged items must be reported within 24 hours.

Product Safety

 • Results vary depending on skin type.

 • Customers are encouraged to do a patch test before full use.

 • We are not responsible for reactions caused by allergies, incorrect usage, or mixing our products with harsh products.

 Intellectual Property

All product descriptions, brand names, images, and content belong to Lush By Soni and cannot be copied or reproduced without permission.

Limitation of Liability

Lush By Soni is not liable for:

 • Courier delays

 • Late pickup or uncollected items

 • Reactions due to misuse

 • Damages after delivery

Liability is limited to the cost of the product.